Refund & Return Policy

Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. To exercise this right:

• Notification: Inform us of your decision to cancel within 14 days of receiving your items.

• Return: After notifying us, you have an additional 14 days to return the goods.

Returns & Exchanges

We want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return window from the date of delivery for most items. To be eligible for a return:

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Items should be in a resalable condition.

Please note:

• Non-refundable items include:

  • Personalized or custom-made products.

  • Perishable goods.

  • Items sealed for hygiene reasons (e.g., underwear, swimwear) that have been unsealed.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described:

• Contact us within 30 days of receiving the item.

• We will provide a full refund or exchange, including any delivery costs incurred.

• Return postage for faulty or incorrect items will be covered by us.

Return Shipping Costs

• For unwanted items, return shipping costs are the responsibility of the customer.

• For faulty or incorrect items, we will cover the return shipping costs.

We recommend using a tracked and insured shipping method, as we cannot be responsible for items lost or damaged in transit.

Refunds

Once we receive and inspect your returned item:

• Refunds will be processed to your original payment method within 14 days.

• If you opted for standard delivery, the original delivery charge will also be refunded.

• Express or premium delivery charges are non-refundable unless the item is faulty or incorrect.

Exchanges

If you wish to exchange an item:

• Please return the original item following the return process.

• Place a new order for the desired item.

This ensures the fastest processing and availability of stock.

How to Initiate a Return

To initiate a return:

1. Contact our customer service team at support@menandladiesshop.co.uk with your order number and reason for return.

2. We will provide you with return instructions and the return address.

3. Package the item securely and include your order details inside the package.

Additional Information

• Proof of Purchase: Always retain your order confirmation and proof of postage when returning items.

• Condition of Returned Items: We reserve the right to refuse refunds for items that are returned in an unsellable condition.

• Statutory Rights: This policy does not affect your statutory rights under UK law.

For any further questions or assistance, please contact our customer service team at support@menandladiesshop.co.uk.

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This policy aligns with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 .Which?
Many online retailers in the UK offer similar return policies, providing customers with confidence and clarity when shopping online .